Sunday, July 30, 2017

Amazon and Customer Service

I have written before about Amazon and their Customer Service however this morning I read an article from Knowledge@Wharton that may say it even better; "Why Amazon Is Leaving Legacy Retailers In The Dust". There is a podcast there as well to listen to.

While the article states that "..Amazon's stock has increased by more than 400% in the last five years", there is one point I believe is a major stumbling block for a great number of publicly held major retailers of today.
"While the company's chief executive officer, Jeff Bezos, was criticized years ago for plowing profits back into the digital platform, that strategy has given the company the ability to sell virtually anything that can be shipped anywhere."
Besides Jeff Bezos belief in Amazon, what it does and how it operates, he has also held a vision statement that today says "To be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. Source is the Panmore Institute. To me the "Customer-Centric" part of that statement says it all.

I would loved to have shopped with John Wanamaker at Wanamakers, or Montgomery Ward, Richard Sears, Stanly Marcus, Rowland Macy, and Richard Sears. I did work for Lazarus at the old John C. Shillito stores. I have left out a number of the great retailers whose stores have now lost their way. I will continue to shop with Jeff Bezos and Amazon.